Refund and Returns Policy for Purychic

Effective Date: December 4, 2024

Thank you for shopping at Purychic! We want to ensure that your shopping experience is seamless and enjoyable. If you’re not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines how we handle returns, exchanges, and refunds for purchases made on our website https://purychic.site.

1. Returns Policy

We accept returns on items purchased from Purychic under the following conditions:

  • Return Window: You can return your purchase within 30 days of receiving your order. Items returned after this period may not be eligible for a refund or exchange.
  • Condition of Items: All returned items must be in their original condition, unused, and with all original packaging and tags intact. We do not accept returns on products that have been worn, washed, or damaged.
  • Non-Returnable Items: Certain items are not eligible for return, including, but not limited to, personalized items, gift cards, and sale or clearance items. Please verify your purchase before completing your order.

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Before returning your item, please reach out to us via email at info@purychic.site or call 845-733-5159 to request a return authorization.

  2. Packaging: Carefully pack the items in their original packaging to avoid damage during return shipping.

  3. Shipping the Return: Once your return request is approved, please send the items to the following address:

    Purychic Returns
    1729 Old Dear Lane,
    Bloomingburg, New York,
    United States

    Please note: You will be responsible for the return shipping costs unless the item was defective or the wrong item was sent. We recommend using a tracked shipping service to ensure your return reaches us.

3. Refunds

  • Processing Time: Once we receive your returned item, we will inspect it to ensure it meets the return criteria. You will be notified via email when your refund has been processed. Please allow 5-7 business days for your refund to appear on your original payment method.
  • Refund Method: Refunds will be issued to the original payment method used during the purchase. If the payment method is no longer available, we will provide a store credit for the refund amount.
  • Partial Refunds: If the returned item is damaged, used, or missing parts, we may issue a partial refund, depending on the condition of the returned product.

4. Exchanges

We offer exchanges for items that are defective or incorrectly shipped. If you wish to exchange an item for a different size or color, please follow these steps:

  1. Contact us within 30 days of receiving your order.
  2. We will send you instructions for returning the item and processing your exchange.
  3. You will not be charged for shipping the replacement item, as long as the item is defective or the wrong item was shipped.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@purychic.site or call 845-733-5159. We will provide instructions for returning the item, and we will either send you a replacement or issue a full refund based on your preference.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@purychic.site or call 845-733-5159. Once your order has been shipped, it cannot be canceled. However, you may return the item for a refund within 30 days of receiving your order, in accordance with our return policy.

7. Shipping Costs

  • Original Shipping Costs: Shipping costs are non-refundable, except in cases where the item is defective or an error was made on our part.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a mistake made by us (such as receiving the wrong or defective item).

8. Changes to This Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at: